About Us - Company Information for PlaqueMaker.com
Our customer service representatives are ready to help
Monday – Friday, 8:00am – 4:00pm EST
We are closed all major national holidays in the United States; please see shipping page for affected ship times
New Year's Day
Our team consists of professionally-trained graphic designers, craftsman, and customer service representatives who personally manage every aspect of your design. Because we're an online-only operation with a single, locally-owned facility, we can offer lower prices and get your order completed fast!
We stand behind our products and proudly offer a secure order process.
PlaqueMaker.com offers free shipping on orders $99+ within the contiguous United States and to APO/FPO addresses. The free shipping can take up to 10 days to arrive. If you need your order to arrive by a certain date, please upgrade your shipping. Upgraded shipping options are offered through UPS. Orders shipping to AK, HI, PR or internationally will be responsible for the cost of shipping. Import fees and taxes are not included in your shipping cost. Larger orders may require skid shipping. PlaqueMaker.com will cover the first $100.00, any balance is the customers responsibility.
Most items on our website include free engraving. There are no character limits. We typically size the text to fit the item that was ordered.
If you have more text than allowed on the order form. You may leave that field blank and email your text to email@example.com
All personalized items come with a free digital proof. We will email the proof within a business day of receiving the order.
NO SETUP FEES*
Most items on our website include one free image. It can be a photo, logo, or piece of clip art. *Additional pieces of artwork will incur a $10 art charge.
Each order comes with up to four free proofs. After you receive the fourth proof you will incur a $10 art charge for each additional proof. Vector logos are required for the UV color printing process. In certain instances we are able to reset the logo for use on your order for an additional amount. This amount will vary.
All of our products come with a 90-Day Guarantee. If, for some reason, you are unsatisfied with your item(s), please include your order number and email: firstname.lastname@example.org
We are not able to accept returns on headstones that your cemetery rejects, please be sure to check with your cemetery before purchasing a headstone through us.
**Customer is responsible for shipping fees associated with returned items.**