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Frequently Asked Questions about PlaqueMaker.com



Orders


How do I place an order?

Below is a tutorial to guide you through our website.

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Proofs


When will I receive my proof? If I have changes, will I receive a new proof?

Proofs will be sent within one business day of receiving the order . . .

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Pricing


What is included in your price?

Our price includes your design, which comes with unlimited text and one piece of artwork . . .

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Shipping


When will my order ship?

Most orders ship within two business days of approval and payment of your proof. Larger orders may require . . .

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Guarantee


Can I return my order if I am unhappy with it?

All of our products come with a 90-Day Guarantee. If, for some reason, you . . .

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Customized Products


Do you traditionally engrave?

We offer several different methods for creating your customized products, but traditional engraving is not . . .

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Your Account


Can I take over someone else’s account?

For our customers safety we cannot transfer an account into someone else’s name and contact information . . .

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Design


What type of file do you need my art to be in?

We can accept an AI, JPG, PDF, PNG or EPS file. We need the artwork at . . .

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Mounting


Keyhole Slot

A slot enlarged at one end so that a nail can be used to hang the item. The narrow end holds it in place.

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Coupon Codes


Many online sites may claim to have PlaqueMaker.com coupons or discounts, but PlaqueMaker.com does not normally offer coupons or promotion codes. In . . .

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Holiday Shipping Schedule


HOLIDAY SHIPPING SCHEDULE
SHIPPING VIAORDER BY DATESHIP DATE
UPS GroundDec. 14Dec. 19
UPS 2nd Day AirDec. 19Dec. 22
UPS Next Day AirDec. 20Dec. 23


Orders


How do I place an order?

Below is a tutorial to guide you through our website.



May I fax or phone in my order?

No. Orders must be submitted through our website or via email.



Proofs


When will I receive my proof? If I have changes, will I receive a new proof?

Proofs will be sent within one business day of receiving the order. If you have a change, we will make the changes and a new proof will be sent. We ask that you allow one business day for a new proof every time changes are made.


How many proof revisions will I receive?

After your initial proof we will send you three additional proofs. After that, if you still have changes, we would be glad to make those changes, however, you will be assessed a $10 design fee for each additional set of changes sent in.


How accurate is my proof?

The proof is a computer-generated image, but your final product will look just like the proof. Please be sure you double-check your proof for spelling and grammar, as we are not responsible for errors.



Pricing


What is included in your price?

Our price includes your design, which comes with unlimited text and one piece of artwork, as well as standard shipping on orders $99+. Larger orders may require skid shipping. PlaqueMaker.com will cover the first $100.00, any balance is the customers responsibility. Only Indiana residents pay 7% sales tax. For each additional piece of artwork a $10 fee is assessed.


What sorts of discounts do you offer?

Discounts are determined by quantity of duplicate items. To receive a quantity discount, the item must be the same size and material, must be shipped to the same address, and appear under the same order number. The quantity discount may be revoked for orders that use multiple image files, including PDFs.


When will my credit card be charged?

We will charge your card when you approve your cost and design. If you select to use PayPal, a hold for the amount will be placed on your card during the checkout process.


Can I checkout using my PayPal account?

Yes! PayPal will be an option during the checkout process. If you use PayPal, a hold will be placed on the funds after checking out. The funds will be released after 3 days if you cancel your order.



Shipping


When will my order ship?

Most orders ship within two business days of approval and payment of your proof. Larger orders may require additional production time. For specific delivery dates, please note it in the Further Comments/Additional Notes section of the order form. We will do our best to meet your deadline and contact you for details on upgrading shipping.


What shipping methods do you offer?

Our standard shipping is free for the contiguous United States on orders $99+, on most items*. Depending on the weight of the item, standard shipping is either US Mail or UPS Ground. You may also upgrade through UPS. We offer UPS Ground, 3rd Day, 2nd Day, and Next Day Air. We ship from the 46040 ZIP code.


Can you ship my order with FedEx?

No. We are not able to ship your item via FedEx, we can only use UPS or US Mail.


How long does your free standard shipping take to arrive?

We cannot guarantee delivery times with US Mail, but most orders arrive within 2-5 business days. We ask that you allow 10 business days before contacting customer service. Barring extreme weather conditions, UPS shipping is guaranteed by ship date.


Do you ship internationally?

Yes, but additional fees apply. Please email or chat with us about shipping quotes and options. APO shipping is free on orders $99+, but only priority shipping is available. Any taxes, customs or import fees are the customer's responsibility. If your order is returned to us, you will be responsible for the cost to reship the item as well as the cost that we paid for the items return.


My order is a gift. Will you include a note or a receipt in the package?

If you select our gift wrapping option, you will have the ability to add both a note and a gift tag. If you wish to have these added to your gift, please include the text in the Further Instructions section of the order form for each of those options. A gift tag will be added if you choose to add gift wrapping. Please include recipient and giver name to include on the tag. If we do not receive names, we will put the names on the billing and shipping address.


*Some larger items may require shipping on a skid; additional charges apply and will be quoted before we send your proof.



Guarantee


Can I return my order if I am unhappy with it?

All of our products come with a 90-Day Guarantee. If, for some reason, you are unsatisfied with your item(s), please include your order number and contact details in the package and ship the item back to:


PlaqueMaker.com

Attn. Returns

250 Business Park Dr.

Fortville, IN 46040


We are not able to accept returns on headstones that your cemetery rejects, please be sure to check with your cemetery before purchasing a headstone through us.


**Customer is responsible for shipping fees associated with returned items.**



Customized Products


Do you traditionally engrave?

We offer several different methods for creating your customized products, but traditional engraving is not something that we offer.


UV Color Printing:

Can be used on most products and will be indicated on the order form. If you are using this outside, the UV color printing is only guaranteed to last for 2 years.


Sublimated:

The ink is heat pressed into the material.

This is used on: aluminum.


Engraved:

The top layer of the material is lasered off to reveal a different color underneath.

This is used on: laser metal, plastic, granite, marble and bamboo.


Laser Fused:

The image is fused to the surface of the material.

This is used on: Stainless steel, brass, copper, bronze, and titanium.


Frosted:

The laser uses heat to frost a white image on the back of the finished product.

This used on: Glass and Clear Acrylic.



Your Account


Can I take over someone else’s account?

For our customers safety we cannot transfer an account into someone else’s name and contact information. However, we would be glad to help you match previous orders placed by other people in your company. Please email us and we would be glad to provide old designs for your review so your new orders can match.


Do you keep my design on file?

Yes, all artwork and proofs are kept on file.



Design


What type of file do you need my art to be in?

We can accept an AI, JPG, PDF, PNG or EPS file. We need the artwork at the size it will be on the finished product (or larger) at 300DPI. For best results we need the original photo. Vector files work best if you are using our UV printing option. If sending an EPS or vector file please include font files or convert text to outlines.


Can you match my logo’s color?

Due to the material and the processes we use we cannot guarantee an exact color matching.



Mounting


Keyhole Slot

A slot enlarged at one end so that a nail can be used to hang the item. The narrow end holds it in place.



Black Easel

Basic black plastic stand to display a plaque.



Holes and Screws

Philips pan-head screws. 2 holes centered on each side or 4 holes in the corners. Size of hole varies by material. Exact hole placement by request at an additional cost



Sign Stand

A powder coated rolled steel stand. Available in 24" or 48" height. Top of stand displays plaque at an angle. 2 bolts hold the plaque to the stand and are secured on the backside with nuts. Bolt fronts are exposed on materials less than 2" thick.



Standoffs

Standoffs are mounting hardware that hold the plaque slightly off the wall. Available in gold, silver and black. Wood screws hold the standoff base in place. Front caps secure the sign to the base.



Bar Pin

Bar pin allows tag to be worn securely on an article of clothing.



Magnetic Fastener

2 part magnetic fastener provides strong attraction through an article of clothing.



Desk Bracket

Available in silver, black, and rose gold. Desk Holder allows plate to slide in and out.



Wall Bracket

Wall Bracket allows plate to slide in and out. Comes with holes and wood screws for mounting. Available in rose gold, silver, and black.



Garden Stake

Lightweight galvanized aluminum wire frame. Plate comes adhered to the frame with double sided outdoor tape.



Gold or Silver Pin

Pin allows award to stand up on a desk. Easily screws together through a hole at the bottom of the award.



Suction Cups

Item will arrive with 2 or 4 holes drilled for suction cup hangers. For use on clean and smooth surface




Coupon Codes


Many online sites may claim to have PlaqueMaker.com coupons or discounts, but PlaqueMaker.com does not normally offer coupons or promotion codes. In the event that a promo code is offered, it will only be found through email newsletter, on our Facebook, or on our website.


Some sites may claim to offer "PlaqueMaker.com Coupons”… we ask that you either avoid the websites or report them to the Better Business Bureau.


As always, shopping on PlaqueMaker.com includes free shipping on orders $99 (on most items within the 48 states), a huge selection of personalized items, helpful customer reviews, great customer service and an easy and secure shopping experience.


Although you won't find PlaqueMaker.com coupon codes anywhere else online, you will find many reasons to shop with us.


Coupon Terms and Conditions

Offers valid for a limited time on PlaqueMaker.com only. Subject to change or cancellation without notice. Taxes and shipping and handling fees excluded. Offer cannot be combined with any other coupons, discounts or offers, and cannot be used on prior purchases. No rain checks. No price adjustments. No cash value. Not transferable. Other exclusions may apply.