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FAQs

ORDERS

May I fax or phone in my order?
No. Orders must be submitted through our website or via email.

PROOFS

How many proof revisions may I receive?
Besides your initial proof, we will send you two more proofs. After that, you will be allowed one final change before a $10 design fee is assessed.

PRICING

What is included in your price?
Our price includes your design, which comes with unlimited chracters and one piece of artwork. Your engraving or printing is included, as well as standard shipping on most items*. Only Indiana residents pay 7% sales tax. For each additional piece of artwork a $10 fee is assessed.

What sorts of discounts do you offer?
Discounts are determined by quantity of duplicate items. To receive a quantity discount, the item must be the same size and material, must be shipped to the same address, and appear under the same order number. The quantity discount may be revoked for orders that use multple image files, including PDFs.

PAYMENT

I am paying by check, how do I approve my order?
Please contact Customer Service to indicate your intent to pay with a check. Your order will ship two business days after we process your check.

Mail checks to:

PlaqueMaker
250 Business Park Drive
Fortville, IN 46040

BROWSER REQUIREMENTS

Why can't I see item options or checkout?
Information About Browser Requirements & Troubleshooting

SHIPPING

Most orders ship within two business days from approval and payment of your proof. For specific delivery dates, please note it in the Further Comments/Additional Notes section of the order form. We'll do our best to meet your deadline and contact you for details on upgrading shipping.

What shipping methods do you offer?
Our standard shipping is free for the lower 48 United States, on most items*. Depending on the weight of the item, standard shipping is either US Mail or UPS Ground. You may also upgrade through UPS. We offer Ground, 3rd Day, 2nd Day, and Next Day Air. We ship from the 46040 ZIP code.

How long does standard shipping take to arrive?
We cannot guarantee delivery times with US Mail, but most orders arrive within 2-5 business days. We ask that you allow 10 business days before contacting customer service. Barring extreme weather conditions, UPS shipping is guaranteed by ship date.

Do you ship internationally?
Yes, but additional fees apply. Please email or chat with us about shipping quotes and options. APO shipping is free, but only priority shipping is available.

RETURNS

All of our products come with a 90-Day Guarantee. If, for some reason, you are unsatisfied with your item(s), please ship them back to:

PlaqueMaker
250 Business Park Dr.
Fortville, IN 46040

Customer is responsible for shipping fees associated with returned items.
*Some larger items may require shipping on a skid; additional charges apply