ORDERS

May I fax or phone in my order?
No. Orders must be submitted through our website or via email.

PROOFS

When will I receive my proof? If I have changes, will I receive a new proof?
Proofs will be sent within one business day of receiving the order. If you have a change, we will make the changes and a new proof will be sent. We ask that you allow one business day for a new proof every time changes are made.

How many proof revisions will I receive?
After your initial proof we will send you three additional proofs. After that, if you still have changes, we would be glad to make those changes, however, you will be assessed a $10 design fee for each additional set of changes sent in.

How accurate is my proof?
The proof is a computer-generated image, but your final product will look just like the proof. Please be sure you double-check your proof for spelling and grammar, as we are not responsible for errors.

PRICING

What is included in your price?
Our price includes your design, which comes with unlimited text and one piece of artwork, as well as standard shipping on most items*. Only Indiana residents pay 7% sales tax. For each additional piece of artwork a $10 fee is assessed.

What sorts of discounts do you offer?
Discounts are determined by quantity of duplicate items. To receive a quantity discount, the item must be the same size and material, must be shipped to the same address, and appear under the same order number. The quantity discount may be revoked for orders that use multiple image files, including PDFs.

When will my credit card be charged?
We will charge your card when you approve your cost and design.

SHIPPING

When will my order ship?
Most orders ship within two business days of approval and payment of your proof. Larger orders may require additional production time. For specific delivery dates, please note it in the Further Comments/Additional Notes section of the order form. We will do our best to meet your deadline and contact you for details on upgrading shipping.

What shipping methods do you offer?
Our standard shipping is free for the contiguous United States, on most items*. Depending on the weight of the item, standard shipping is either US Mail or UPS Ground. You may also upgrade through UPS. We offer UPS Ground, 3rd Day, 2nd Day, and Next Day Air. We ship from the 46040 ZIP code.

Can you ship my order with FedEx?
No. We are not able to ship your item via FedEx, we can only use UPS or US Mail.

How long does your free standard shipping take to arrive?
We cannot guarantee delivery times with US Mail, but most orders arrive within 2-5 business days. We ask that you allow 10 business days before contacting customer service. Barring extreme weather conditions, UPS shipping is guaranteed by ship date.

Do you ship internationally?
Yes, but additional fees apply. Please email or chat with us about shipping quotes and options. APO shipping is free, but only priority shipping is available. Any taxes, customs or import fees are the customer's responsibility. If your order is returned to us, you will be responsible for the cost to reship the item as well as the cost that we paid for the items return.

My order is a gift. Will you include a note or a receipt in the package?
We are not able to include a note with your shipment. No paperwork including a receipt will be sent with the package.

*Some larger items may require shipping on a skid; additional charges apply and will be quoted before we send your proof.

GUARANTEE

Can I return my order if I am unhappy with it?
All of our products come with a 90-Day Guarantee. If, for some reason, you are unsatisfied with your item(s), please include your order number and contact details in the package and ship the item back to:

PlaqueMaker.com
Attn. Returns
250 Business Park Dr.
Fortville, IN 46040

We are not able to accept returns on headstones that your cemetery rejects, please be sure to check with your cemetery before purchasing a headstone through us.

**Customer is responsible for shipping fees associated with returned items.**

CUSTOMIZED PRODUCTS

Do you traditionally engrave?
We offer several different methods for creating your customized products, but traditional engraving is not something that we offer.

UV Color Printing:
Can be used on most products and will be indicated on the order form. If you are using this outside, the UV color printing is only guaranteed to last for 2 years.

Sublimated:
The ink is heat pressed into the material.
This is used on: aluminum.

Engraved:
The top layer of the material is lasered off to revel a different color underneath.
This is used on: Laser Metal, plastic, granite, marble and bamboo.

Laser Fused:
The image is fused to the surface of the material.
This is used on: Stainless steel, brass, copper, bronze, and titanium.

Frosted:
The laser uses heat to frost a white image on the back of the finished product.
This used on: Glass and Clear Acrylic.

YOUR ACCOUNT

Can I take over someone else’s account?
For our customers safety we cannot transfer an account into someone else’s name and contact information. However, we would be glad to help you match previous orders placed by other people in your company. Please email us and we would be glad to provide old designs for your review so your new orders can match.

Do you keep my design on file?
Yes, all artwork and proofs are kept on file.

DESIGN

What type of file do you need my art to be in?
We can accept an AI, JPG, PDF, PNG or EPS file. We need the artwork at the size it will be on the finished product (or larger) at 300DPI. For best results we need the original photo. Vector files work best if you are using our UV printing option. If sending an EPS or vector file please include font files or convert text to outlines.

Can you match my logo’s color?
Due to the material and the processes we use we cannot guarantee an exact color matching.